Refund Policy for Digital Downloads

We have a 14-day refund policy, which means you have 14 days after your purchase to request a refund.

Eligibility for Refunds
To be eligible for a refund, your digital download must meet the following criteria:

• The file has not been downloaded or accessed.
• The issue must be related to a technical problem or an error on our part (e.g., receiving the wrong file or corrupted content).
• Proof of purchase must be provided.

Refund requests for digital downloads that have been successfully downloaded or accessed will not be accepted unless there is a verified issue with the file or product provided.

To request a refund, contact us at support@woopytoon.shop with your order details. Once we approve your request, we will process your refund.

Damages and Issues
If you experience any technical issues with your download or receive the incorrect file, please contact us immediately so we can resolve the issue promptly.

Exceptions
Unfortunately, we cannot offer refunds for the following:

• Custom or personalized digital products.
• Sale or discounted items.

European Union 14-Day Cooling-Off Period
If you are a customer in the European Union, you have the right to cancel or request a refund for your digital purchase within 14 days of purchase. However, this right is waived if you download or access the digital content, as per EU regulations.

Refund Process
Once your refund is approved, we will notify you and process your refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@woopytoon.shop.